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Frequently Asked Questions
Everything you need to know before you order. Can't find your answer? Contact our support team.
Orders are processed within 1-2 business days and typically arrive within 5 to 12 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
Yes, we offer a 30-day return policy. Items must be unused and in their original packaging. Simply contact our support team to start the process, and we'll guide you through every step.
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay and several other secure payment methods depending on your country. All transactions are encrypted to keep your information safe.
As soon as your order ships, you'll receive a confirmation email with a tracking link. You can use it to follow your package in real time until it reaches your door.
You can request a modification or cancellation within 2 hours of placing your order by contacting our support team. After this window, the order may already be in preparation for shipping.
Our team is available by email at solevera.2026@outlook.com and typically responds within 24 hours on business days.